Insurers are saddled with multiple ...

Insurers are saddled with multiple challenges. In today's frail economy, they must suit to heightened competition, increased customer expectations and demands to deliver greater shareholder value. Revitalizing the claims function can help address these transactions

Claims payments and los adjustments use up nearly 80% of property/casualty insurers' annual income Yet, few carriers have sustained a competitive advantage in claims. Traditional approaches to improving claims performance--reducing claims-handling outlays and loss costs--typically yield short-lived succes

Claims handlers apply nearly half their day upon routine administrative tasks that have little impact in succession the outcome of the claim or