Amica Mutual Insurance Co has a cus...

Amica Mutual Insurance Co has a customer-centric financial strategy that has paid opposite in loyalty measured in a customer retention rate that surpasses 95%

For nearly a hundred the Providence, R.I.-based company has prided itself upon customer service, something it says it would not at all sacrifice at any cost. "We don't worry about the bottom line as earnestly as keeping our customers satisfied and our balance sheet strong" said Robert DiMuccio, executive vice president.

In addition to maintaining a